Warranty

We offer a full 12 month warranty with all new products against manufacturer defect. If your item develops a fault within this period please get in touch and we will arrange a replacement or repair.

Some manufacturers offer extended warranties which will be enclosed with the product and will usually need to be and activated by the customer after the purchase.

Perishable items such as valves, speakers and fuses carry a 90-day warranty, as do all second hand goods.

Products finished using nitro-cellulose lacquer are prone to lacquer checking/cracking and are therefore not covered under warranty. Manufacturers use nitro lacquer to give the best sound due to the “thin skin” which allows the guitar to breath, resonate, and aid in the natural aging process (which in turn gives a much more desirable sound), but the downside to using such a fragile “nitro” lacquer to give you the best results is it is prone to crack. The speed of checking occurring will depend on how the guitar is stored and things like humidity, temperature, and environmental changes will impact this. One guitar could remain un-checked for 50 years, whilst another could check within days. For more information, read Gibson’s warranty policy regarding checking here.

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