Support

Our customer service doesn’t end the moment you click “buy now”. Our after-sales team will be more than happy to offer any support and assist you in any way you may need.

Whether that may be:

  • Particular setup requirements for your new guitar – just let us know prior to dispatch and one of our in-house techs will be happy to accommodate. All our guitars are fully setup to standard manufacturer guidelines by us anyway but we appreciate every player has different needs!
  • Any advice or help with your new toy. Anything from humidity storage advice, taking your pride and joy on a plane, or what the best strings would be to use, we’ll be happy to help.
  • Further information about your guitar – specification/features, year produced, current pre-owned pricing info, or part exchanging/upgrading your gear.
  • Pairing information – which amp or effects unit is going to bring out the best in your new axe.

Support

Don’t forget we offer a 14 day hassle free returns policy for all online orders, so if anything isn’t as expected just let us know within 14 days and we can arrange for a courier to come and collect it from you.

We also offer a free full 12 month warranty with all new products (some items will come with an extended manufacturer warranty) against manufacturer defects, which we will happy to arrange a collection for to save you the hassle.

Don’t hesitate to get in touch with any questions you may have and one of our team will get back to you ASAP.

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