ONLINE AND DISTANCE SALES
We understand how daunting it can be buying something online without seeing it or trying it first, especially when it comes to rare or valuable guitars. We want to make your shopping experience as comfortable and seamless as possible.
If you receive your order and it is not as you were expecting just let us know within 14 calendar days of receiving your delivery and we will issue you with a returns number. We offer a 14-day hassle-free returns policy for all online and phone orders provided that:
The 14-day, free returns policy does not apply to purchases made in the shop, please see our terms and conditions at the counter for more information.
If a product is not returned in the same condition, it was sent out in, Guitar Village reserve the right to refund the current resale value.
Delivery charges are non-refundable. You can either organise getting the item back to us at your responsibility (please pack the item safely to avoid any damage in shipping and organise insurance) or request for us to arrange for a UPS collection, weekdays only between 7am and 7pm and at a minimum cost of £50 which will be deducted from the refund amount.
Once the goods are returned to us and have been inspected, we can either exchange it for an alternative or process a refund. Refunds are usually processed within 1-2 days of receiving the goods back at Guitar Village, however depending on your bank may take up to 30 days.
We cannot offer refunds on items bought in-store but may consider offering exchange or credit note depending on the circumstances.
FAULTY & DAMAGED GOODS