We understand how daunting it can be buying something online without seeing it or trying it first, especially when it comes to rare or valuable guitars. We want to make your shopping experience as comfortable and seamless as possible, so that’s why we offer a 14 day hassle-free returns policy for all mail orders.
If you receive your order and it’s not as you were expecting just let us know within 14 days of receiving your delivery and we will issue you with a returns number. You can either organise getting the item back to us or request for us to arrange for a courier to come and collect it from you (weekdays only between 7am and 7pm). Once it arrives safely back to us we will then either exchange it for an alternative item or give you a refund*.
Goods can be returned providing that they meet the following criteria:
- They are in the same condition as they were sold (including all original accessories and packing materials)
- They are a normal stock item and not specially ordered in at the customer’s request
- That a valid proof of purchase is provided
*Delivery charges are non-refundable. Collection charges apply – minimum charge £50.
Read our full terms and conditions for more info.