Coronavirus Update Page

Guitar Village is open to the public.

We need your help to keep everybody safe. You are welcome to try guitars and amps in the shop before buying. Strings, accessories and effects are all available at the counter.

 

BEFORE YOUR VISIT

  • Keep browsing to a minimum.
    Please come in with a purchase in mind. You’ll find all our guitars, amps and effects at guitarvillage.co.uk. If you don’t know where to start, please call or email us and we will be happy to help you narrow the search.
  • No large groups.
    Ideally only one or two members per household at a time.
  • Number of customers in the shop may be limited.
    Please be patient until we are ready to serve you.
  • No purchases or part-exchanges unless arranged prior to visit.
  • Set-up and restringing service temporarily paused but we aim to resume soon.
    Warranty repairs will be dealt with as normal.

 

WHEN YOU’RE HERE

  • Wear a face mask.
  • Keep a safe distance from staff and other customers.
    About two Les Pauls is about right.
  • Only two customers at the counter at a time.
  • Use the hand sanitiser provided.
  • Follow the signs.
    We have a one-way system to avoid people passing on the stairs.
  • Once you have tried a guitar, please leave it reversed on a stand or hanger so we can clean it afterwards.
    If you see a guitar reversed, please do not touch it.
  • WC facilities are not available.

 

OPENING HOURS:

Monday to Saturday 10:00 – 18:00
Sundays Closed

 

Please help us to keep a safe and pleasant shopping experience for all. Do as much research as possible remotely before considering a visit.

As always, you can buy online 24/7 with fast shipping worldwide and click & collect available. 14-day return promise for online purchases.

Look out for updates on our website and social media.

 

Online Orders & Delivery

Online orders are being processed as usual, our dedicated couriers are still running an excellent level of service. Please check your tracking details for further information.

We will aim to have your transaction processed, picked, checked and packed with the usual care and speed. We ask for your patience if a disruption occurs.


Click & Collect

You may collect items ordered online or over the phone by arrangement with our members of staff and within our usual opening hours.


Returns

We will, of course, honour our returns policy as normal. We would ask you to properly consider your purchases before committing to them. We are here to answer your questions as best we can.


Contacting Us

Call us on +44 (0)1252 726821 during shop hours (Monday to Saturday 10:00-18:00) or email us [email protected]

 

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